Frequently asked questions

HealthLynk offers subscription plans. Current prices, included capacity and availability are shown on the Pricing page.

Where an eligible subscription includes a trial, the current trial duration and first-payment timing are shown during subscription review. Eligibility and plan rules apply.

The review step shows the amount due and the first recurring payment timing. In general, the first recurring payment follows the trial where a trial applies, or activation where it does not.

Yes. Trial cancellation prevents the first paid renewal; paid cancellation stops future renewal at the end of the current paid period. See the Refund and Cancellation Policy.

The implemented retention process may provide read-only access for a defined period, during which you can export or download information. See your subscription notices and the Refund and Cancellation Policy for current dates and terms.

Personal plans are for one person's HealthProfile. Family plans support eligible additional profiles, while each person's profile and access permissions remain separate. See the Pricing page for current plan details.

Existing subscribers can request a plan or billing-cycle change through Subscription and billing, subject to the current subscription rules.