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Frequently asked questions
Answers about HealthLynk, your records, privacy, subscriptions, family profiles, exports and using the platform.
Privacy & security
Questions and answers
5 answers
Who can see my records?
Your records are available to you and people with authenticated, authorised access. HealthLynk does not make private health profiles publicly searchable.
Does HealthLynk sell my health information?
HealthLynk does not sell users' identifiable health information to advertisers or data brokers. See the Privacy Policy for the full details of how information is handled.
Are my records public?
No. HealthLynk health profiles are not public social content or publicly searchable records. Access is controlled through authentication and authorisation.
How does HealthLynk protect my information?
HealthLynk uses measures such as secure authentication, restricted access, encrypted communications, monitoring and controlled infrastructure. No online service can responsibly promise that an incident can never occur. See How we protect your information for more detail.
Where can I read the Privacy Policy?
Read the Privacy Policy and POPIA Privacy Notice. It is the source of truth for detailed privacy, processing and retention information.