Frequently asked questions

Where your plan supports additional profiles, you can manage a separate profile for a child or dependant with appropriate authority and access controls.

Where your plan and permissions support it, you can manage a separate profile for another person. Managing a profile does not mean owning that person's health information.

A managed profile is a separate HealthProfile for a person whose information you are authorised to help organise. The profile remains centred on the person it describes.

The profile-claim process is designed to support a person moving from a managed profile to more direct access. The available steps depend on the account, invitation and verification details.

Family membership and HealthProfile access are separate. You can manage eligible family membership and revoke access according to the current family and access controls.

The included profile capacity and any additional profile pricing are shown on the current Pricing page and during subscription review. Family plan capacity is separate from permission to view a person's records.